Although the hosting service supplied by the different companies seems the same, every provider has got a customized platform with its own tweaks and different ways to complete particular things. That is the reason why, a large knowledge base will be truly useful both for persons with little or no past experience and for technically skillful users who will sooner or later learn how particular operations are executed, but will waste time in the process. The aim of such a knowledge base is to make the service quick and easy to use, sparing users plenty of time and energy. The result is more content customers, since they can effortlessly find the information they’re seeking, and a lot less work for the customer service staff, because typically the majority of the questions and problems that customers have are already outlined in the knowledge base. If the articles are written well and encompass more topics, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you order a shared hosting plan from us, you’ll be provided with access to our detailed online documentation where you will find info on de facto everything associated with our hosting services. The topics vary from how to set up an email account on your telephone, to how to do various things using an .htaccess config file. The articles themselves are written in a simple-to-comprehend manner and include exhaustive guidelines on how to do a given operation in your Hepsia hosting Control Panel. You can also find information that is not related directly to Hepsia, for instance one that concerns online applications on your desktop PC. The complete archive of articles will be available in the Help section of the Control Panel, but those that are applicable to a certain Control Panel section can be accessed on the spot. Since we have included as many topics as possible, you will be able to become aware of more or less everything about your hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
We’ve prepared an exhaustive knowledge base for all our current and future clients, so if you buy a semi-dedicated server package from us, you’ll be able to find any information that you are looking for at any time. We have multiple educative articles, which will help you understand better what’s happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are merely 2 examples. Our step-by-step tutorials will help you accomplish anything you need – extract the contents of an archive, import a database, redirect a domain, etc. On top of that, we’ve also got troubleshooting instructions, which will permit you to find out what spurs a particular problem and the potential solutions for it. In case you are not able to send e-mail messages or your domain name returns an HTTP 500 error message, for example, you can browse our knowledge base and solve the issue instantly. The articles can be accessed through each Control Panel section, as well as through the all-inclusive Help section.