24/7 Customer Support
Find out more on what ‘customer support’ signifies in the hosting community and about the different support varieties.
Being able to communicate with your shared hosting provider whenever you have any type of questions or experience any troubles is important and how quickly they'll respond and take action is crucial, particularly if your site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are usually a way to recognize actual suppliers from resellers. The latter generally reply just to e-mails or support tickets and you may have to wait for a day or longer so as to receive a reply. When your issue involves a few replies, you will end up losing several days so as to get a basic problem fixed. When you use the services of a genuine and reliable hosting provider, you'll be able to get in touch with the support team at any time and get a quick response no matter what the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and technical support for our shared hosting
. Even if you are not our customer yet and you have questions, we will give you a hand right away and provide the necessary information, to give you the choice to make the very best decision when you get your new hosting account. We are available at any moment, including holidays and weekends, and we provide you with numerous means of communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we have multiple phone numbers worldwide, so you'll be able to call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The standard response time is no more than 15-20 min, so you can forget all about waiting for days and nights to get support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try our support services even before you obtain a semi-dedicated server
account from our company as we have phone and live chat support for pre-sales, billing and general queries. Our representatives will help you select the ideal plan or offer you details about our servers, to confirm whether the system requirements for your sites are met. When you are an existing customer, you can also contact us via electronic mail or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that whenever you use any of these two ways of correspondence, you'll receive an answer within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other service providers, even large ones, you'll be able to compare the response time since it often takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Hosting
Using our VPS hosting
, you won't ever have to wait for more than an hour so as to get support for any situation that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets that you open through your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local telephone numbers in several countries globally and a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the numerous ways of communication, so regardless what your question or problem is, there'll always be someone to help you out without delay. In case you need help with third-party software, that you cannot deploy or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
When you obtain a dedicated server
through our company, you can contact us at any time using a number of channels and the maximum time that you'll need to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything related to the applications which are pre-installed on the server. To contact us about a tech matter, you're able to open a ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any common questions or you'd like to know more about our services before you order, you may also employ our live chat or you could call one of the local telephone numbers that we have in different countries around the world. In case you're looking for assistance with third-party software that you can't deploy or operate effectively, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.