If your hosting supplier offers live chat support, you can talk to a representative live and find out helpful information or get an issue resolved promptly. The basic advantage of using chat compared to calling to consult with a live person is that you will need just a computer with access to the world wide web, therefore you will not pay any charges in case you are in another state or country. What's more, it is a lot quicker to copy and paste info like domains, usernames or error messages i.e. details that are sometimes difficult to provide to the other party on the telephone. The real-time chat is also a considerably faster solution to contact your hosting service provider's support team as compared to using a ticketing system. Last, but not least, in the event that some trouble requires a little more time to be taken care of, you can do something else entirely while you wait for support on the live chat, so you won't waste time - something that is impossible if you're on the telephone.
