In case you’re a site owner, a problem can always appear and it does not automatically have to be related to the hosting service. For instance, something might go wrong when you bring an app up to date or some crucial content can be edited or erased by mistake. Irrespective of what the essence of the problem is, you’ll need to touch base with the customer care team and ask them to recover a backup or to assist you in fixing the problem that you’re experiencing. How promptly they’ll do that will determine the span of time that your sites will be down. For certain websites such as social networking websites or shopping portals, an elongated downtime interval too often equals lost customers and money. Having said that, it is important for you to use the services of a hosting company that provides not only a good help desk support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Hosting
If you are using one of our shared hosting and you’ve got an inquiry or encounter a problem, you can contact us 24/7 by posting a helpdesk ticket or by sending an e-mail and we promise that you’ll receive a reply in no more than an hour. In case the issue can be sorted out, we’ll do it before we respond to you, whereas in case there is something that you need to do on your end, we’ll supply you with all the needed information – what settings to check, what workable solutions to try out, and so on. Typically, you will get a response within maximum 30 minutes, which suggests that waiting for hours and hours or even for more than one day to receive support is something inconceivable. Our sixty-minute response guarantee is valid for any question that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you will have a reply within maximum 60 minutes. You can touch base with us whenever you wish with regards to billing, technical or general issues and considering that we are available 24-7-365, you’ll always receive assistance right on time. Depending on the specific issue or question, we will provide you with more info, resolve the predicament if it’s been caused by something that’s within our reach or inform you how to proceed if you have to configure a specific setting for a software app that we don’t have access to. You can forget about waiting for a day for each and every answer. As a matter of fact, in most cases we reply to tickets and emails within twenty-twenty five minutes max.