If you have ever had a shared hosting account before or you have dealt with any kind of online service, you're probably well aware from your own experience that for certain things it is better to talk to a live person over the phone rather than exchange tickets or email messages. If you'd like to learn more about a service before you decide to buy it or if something small-scale needs to be done, for instance, it is easier and quicker to do it real-time. If you are able to speak with representatives over the phone, it's also very likely that you are dealing with a real web hosting provider, not just a reseller. The type of support that you'll get over the telephone varies between different providers - from common matters to experienced technical support. Generally most providers will offer you pre-sales assistance and first level telephone support, while more complex technical matters are managed via e-mail and tickets.
Phone Support in Shared Hosting
As we have live telephone support 14 hours per day, you'll be able to contact us and consult with one of our customer support representatives to get more information about any of the shared hosting that we supply and make sure that our servers match the system requirements for your websites prior to purchasing anything. For your convenience, we now have telephone numbers on 3 continents so you'll be able to call the one closer to you - in the U.S.A., the UK or Australia. If you are already an existing customer, you'll be able to phone us about general and billing issues, and even about some technical ones. If the problem is strictly technical or it requires longer time to handle, you will have to go through our ticketing system, that will allow both you and our tech support crew to monitor the info given by both sides.
Phone Support in Semi-dedicated Hosting
If you want more details for the semi-dedicated hosting that we offer, you have the option to call some of the three support lines that we have around the world - in the United States, the United Kingdom and Australia. Thus, you will be able to check ahead of time whether our solutions are suitable for your websites. If you are already our client and you have a semi-dedicated account, you can reach us over the phone for 14 hours a day about any type of billing or general matters. For strictly technical troubles you need to employ our ticketing system so as to get in touch with our tech support because someissues simply need longer time to be resolved, still we can assist you on the phone with many minor tech issues as well, saving you time and efforts.