A 99.9% Server Uptime
We have set up our shared hosting system using reliable hardware and strongly modified software. Our administrators have installed a tweaked version of Security–Enhanced Linux on each of our hosting servers to guarantee utmost security and reliability. We’ve added a number of anti–DoS units combined with powerful firewall programs to make sure our network is impenetrable and safe.
All shared hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on first–class hardware parts fabricated by Juniper. Also, on each single router, we have placed a firewall with an elaborate set of rules to be able to sift all questionable requests.
Thus, in each of our data centers – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your hard–earned cash at risk, you cannot feel truly safe. This is the reason why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel pleased with our web hosting service or in case you want to use an even more robust hosting solution, like a VPS hosting or even a dedicated web hosting – you’ll get a full refund, without concealed costs or repayment charges.
24/7 Technical Support
In the event that you own a web hosting company, your tech support engineers are of fundamental importance. That is the reason why we have diligently gathered a highly professional team of technicians, each with lots of years of expertise behind his back. With their help, we offer 24x7 support with each of our hosting packages.
And not just that, we offer a 1–hour response time guarantee. All helpdesk tickets are replied to in under 1 hour and our average ticket response time is under 20 minutes!