Customer Support Channels
A One–Hour Ticket Response Time Guarantee
Each support request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your ticket or email needs further assistance from a server administrator, we will timely forward it and leave a note to notify you that your case is being examined. If you take advantage of our Admin Services package, all of the server administration services included there will be performed at a time of your choosing.
A First–Rate Tech Support Service
Our customer support team will be at your disposal 24x7 should you need assistance with the Web Control Panel or with any of the apps that we preinstall for you on the dedicated web hosting server. Furthermore if you need assistance tackling the day–to–day administration tasks on your dedicated web hosting server, you can have a glance at our Admin Services package, that includes backup disk space, Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Section
We have equipped the Web Control Panel with an elaborate knowledgebase, which includes exhaustive explanations of its features and functionalities. Besides, we have made exhaustive video tutorials that will further demonstrate to you how to carry out a certain task or troubleshoot a common problem. The help articles and the video tutorials are readily reachable from every Web Control Panel section through the Help and Videos buttons in the top right corner.